smartwatch software cannot connect
The smartwatch software can connect to the older version of the Android system (Android 9) but cannot connect to the newer version (Android 14). The old system phone is a Samsung S8+, while the new system phone is a Samsung S23.
Comments3
Minh Thư
Dec 5, 2024
Hi @sunyaneal!
Thank you for your post.
As I know, for some WearOS devices, it can be connected to 1 Android device only, so make sure you disconnect it from the device with Android 9.
Which model of smartwatch are you using? I will try to look for further information to solve this case.
Neal Wei (Deva)
Dec 6, 2024
I have reset my phone and reconnected, so currently, only one device is connected. Additionally, I am using the Samsung Watch5, which is running version 14 and corresponds to WearOS version 5.0.
I would like to report that while I can connect by clicking the Google account, I am unable to log in via email or Apple account. The process gets stuck at the step where it asks to "open Habitify on your phone."
Thank you for looking into this issue.
Minh Thư
Dec 7, 2024
The steps will be:
You log into the Habitify on your phone, regardless of your sign-in method
You open the app on your watch, as well as the phone app, and put them near each other.
The progress should have taken a few seconds.
Have you tried to reinstall the watch app?