Platform Sync: No active syncing between android and windows (web app)
i usually plan habits and activities on windows app using laptop (or web app), but i view and see it like “to do” on phone (android) and it has come to my observation, twice that there is no active sync happening in real time. i almost have to uninstall and install to get updated information on phone. also i actively searched for some ‘sync now’ button, but there isnt any sync now button in the android app. i request you to please either provide a solution or tell me what m i missing, or i would request you to bring one ‘sync now’ button somewhere within the andorid app. thankyou.
Comments6
Minh Thư
Sep 16
Hi!
We just updated the version 48.1.0 with the syncing optimized. Please download the latest version on Play Store and try again. If the issue persists, please let me know!
An Anonymous User
Sep 4
•Merged request
•5 votes
please provide a sync button i ln android app
There is no way or method to sync android app. Please look into it that the Android app fetches from cloud/server.
An Anonymous User
Aug 22
Sync button or a refresh button
An Anonymous User
Aug 23
Yes any editing or changes done in the Web app is not reaching the Android app automatically. The only workaround I know is that you have to clear the full memory of the app and then re-login again to receive the updated sync, this is the probable workaround that you can try, instead of uninstalling and then installing every time you want to use your phone.
Minh Thư
Sep 4
Hi!
Thank you so much for sharing with us your concern. On behalf of the team, I am so sorry for this unexpected inconvenience.
I would like to collect some more information, so I can work with the team to resolve the case effectively. Could you please help us to share the details? For example, which actions you took in the app before you found out the issue with data syncing, a “mark as complete” or a “log value” action? When you check in from your Android device, is it synced back to the web/desktop app?
An Anonymous User
Aug 26
yes, its true, from android to web update is working fine, instant update but same isn’t happening vice versa. You make changes in web and you don’t see updated content on phone. Its not that it never happens, it happens quite late, maybe when ‘time of the day‘ changes, only then. Hope team sees this and recovers.