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Website & Desktop: Help Centre access & an API guide for home users

Feature Request

I was a bit dismayed to find that I had to refer to my iphone version of the app to find the “Get Started with Habitify” guide. There are only 3 ‘resources’ listed on my Safari browser version of the app and none of them refers to ‘help’. Moreover, why isn’t the iPhone app’s detailed documentation, which includes a really helpful infographic series, available on the browser app directly (I had to bookmark the iphone url just so I can access the Habitify “intercom.help” collection of files on Safari, which includes a section specifically on desktop app usage!). Because there are internal links to other webpages within these help files, i find opening multiple tabs on a desktop machine far more user-friendly than flicking between these and the app on a single, mobile device. Also, I visited the iPhone ‘api-docs.habitify.me’ documentation site, expecting to learn more about what API & MCP integrations are, what, if any, benefits these could mean for me, how to use them and so forth. I discovered to my dismay that this “proprietary” documentation site was almost entirely unintelligible and therefore useless as a resource to me. The first two sentences of this Habitify API support URL demonstrate this perfectly: “Welcome to our REST API. Use it to programmatically access your habit tracking data, build integrations, and automate workflows.” What does ‘REST” stand for? What is an API? What relevance does being able to “programmatically access” habit data have for your retail customers aka end-users? The nomenclature, terminology and instructions all assume prior knowledge and understanding. The site apparently assumes a software programming-literate readership. Could we please have a version written expressly for those of us who simply require an effective, easy-to-manage app that helps us build better habits and integrates seamlessly across platforms, other applications, and operating systems?

Posted by Ligaya64 ·
1 comment

Comments1

  • Minh Thư

    Team•

    May 4

    Hello,

    I’m Irene from the Habitify team. Thank you so much for taking the time to write such detailed and constructive feedback.

    1. Help Center access on the Web App: this is our shortcoming while not adding an easy and direct access way to the Help Center. I will note this for the team. Meanwhile, you can access the help center on your browser at this link: https://intercom.help/habitify-app/en/.

    2.The API & MCP Documentation: To answer your question in plain English

    • An API (Application Programming Interface) is simply a digital bridge that allows two different apps to "talk" to each other without you doing it manually. This is a kind of programming language so our current api-docs site was written specifically for software developers, which is why it is completely buried in programming jargon. For a regular user, this means you can use tools like Zapier or iOS Shortcuts to create automations—for example, “If I finish a task in my Todoist app, automatically check off my 'Work' habit in Habitify.”

    • MCP (Model Context Protocol) is a similar bridge, but designed specifically for AI. It allows you to connect Habitify securely to AI assistants like Claude, so you can just type, "Did I finish all my morning habits today?" and the AI can read your progress and answer you. For the guide to use Habitify MCP, you can check it here:

      https://intercom.help/habitify-app/en/collections/18772103-habitify-mcp.

    Your feedback made it very clear that we need a plain-English, benefit-focused guide for our everyday users who just want to seamlessly connect their apps. We will note this as a request for a beginner-friendly guide on what these integrations are, especially the API, and how to set them up without needing a computer science degree.

    Thank you again for holding us accountable and helping us see exactly where our user experience fell short. Please let me know if you have any other questions!